Last updated: October 2026

1. Introduction

Mr Maxi Cab ("we", "us") respects your privacy. This policy explains how we collect, use, store and protect your personal information when you use mrmaxicab.co.nz or book a transfer with us. We handle personal information in line with the New Zealand Privacy Act 2020.

2. Information we collect

• Contact details: name, email, phone number.
• Booking details: pickup and drop-off locations, dates and times, flight numbers, passenger and luggage numbers, child seat or accessibility needs, special requests.
• Payment information: processed securely by our payment provider. We do not store full card details on our website.
• Communications you send us (emails, messages, complaints, lost property enquiries).
• Technical data: IP address, browser, device and pages visited, via cookies and website analytics tools.

3. Why we collect customer information

• To take, confirm, manage and provide your booking.
• To process payments and refunds.
• To contact you about your trip, delays or changes.
• To handle complaints, lost property and customer support.
• To meet legal and tax obligations and keep our website secure.
• To improve our website and services.

4. When information may be shared

We share information only where needed, for example with:

• Drivers or partner operators fulfilling your booking.
• Payment providers, email service providers, website hosting providers and analytics providers that help us run our website and bookings.
• Professional advisers, or authorities where required or permitted by law.

We do not sell your personal information.

5. Data storage and security

We take reasonable steps to protect personal information from loss, misuse and unauthorised access, including access controls, secure (HTTPS) connections and limiting access to people who need it. We keep information only as long as needed for the purposes above or as required by law.

6. Cookies and website analytics

Our website uses cookies and similar technologies for core functions and to understand how the site is used. You can control cookies in your browser settings, though some features may not work without them.

7. Customer rights to access and correct information

You may ask us for a copy of the personal information we hold about you and ask us to correct it. Contact us at mrmaxicab2023@gmail.com and we will respond within the timeframes set by the Privacy Act 2020.

8. Privacy breaches

If a privacy breach is likely to cause serious harm, we will notify affected people and the Office of the Privacy Commissioner as required by the Privacy Act 2020.

9. Overseas storage or processing

Some of our service providers (for example email, analytics, cloud hosting or payment providers) may store or process information outside New Zealand. We take reasonable steps to ensure it is protected by comparable safeguards.

10. Third-party websites

Our website may link to other websites. We are not responsible for their privacy practices, so please read their policies.

11. Changes to the Privacy Policy

We may update this policy from time to time. The latest version is always published on this page with its updated date.

12. Contact details

Mr Maxi Cab
Email: mrmaxicab2023@gmail.com
Phone: +64 204555000

See also our Terms & Conditions.