Last updated: October 2026

1. Booking and confirmation policy

A booking is confirmed only when Mr Maxi Cab sends you written confirmation (email or message) showing the pickup date, time, location, destination and fare. Please check these details and tell us straight away if anything is wrong. By proceeding with a booking you accept these Terms & Conditions.

2. Customer cancellation and refund policy

• Cancel 48 hours or more before the confirmed pickup time: full refund.
• Cancel with less than 48 hours' notice: reasonable cancellation charges may apply, subject to New Zealand law and the circumstances.
• Cancellations must be sent to us in writing at mrmaxicab2023@gmail.com or by phone on +64 204555000.
• Refunds are returned to the original payment method. Nothing in this section limits your rights under New Zealand consumer law.

3. Airport waiting charges

Airport pickups include 30 minutes of complimentary waiting from the confirmed pickup time. Additional waiting is charged at NZ$1 per minute. Revised pickup arrangements may apply where agreed with Mr Maxi Cab.

4. Waiting charges for home, hotel and other pickups

For non-airport pickups, 10 minutes waiting is free from the confirmed pickup time. After that, waiting is charged at NZ$1 per additional minute.

5. Fares and additional charges

• Fares are quoted at the time of booking and confirmed in your booking confirmation.
• Additional costs (for example waiting time, extra stops, tolls, parking or airport fees, or changes you request) are disclosed wherever reasonably practicable and charged only on an appropriate contractual or legal basis.
• Prices are in New Zealand dollars.

6. Passenger and luggage requirements

Please tell us the number of passengers and the amount and type of luggage when booking (including oversized items such as skis, bikes or surfboards). We cannot carry more passengers than the vehicle's seatbelts allow. If the numbers or luggage differ from your booking, we may need to supply a different vehicle, which may change the fare, or we may be unable to carry everything.

7. Child seats and accessibility requirements

New Zealand law requires children to be properly restrained. Please request child seats or boosters, and any wheelchair or mobility requirements, when booking so we can arrange a suitable vehicle.

8. Airport pickup instructions

Provide your flight number and arrival details. We monitor flights where possible. After landing, contact us using the details in your confirmation, and meet your driver at the agreed meeting point. The airport waiting policy in section 3 applies.

9. Delays and unforeseen circumstances

We aim to be on time, but traffic, weather, road closures, accidents, flight changes and other events outside our reasonable control may cause delays. We will keep you informed where we can and will take reasonable steps to minimise disruption. Nothing here limits your rights under New Zealand law.

10. Passenger conduct and vehicle care

• Seatbelts must be worn.
• No smoking or vaping in the vehicle.
• Passengers must behave respectfully towards the driver and others. We may refuse or end a trip where safety is at risk.
• Passengers are responsible for damage or cleaning caused by them, and reasonable costs may be charged.

11. Lost property

Contact us as soon as possible at mrmaxicab2023@gmail.com with your booking details and a description of the item. We will make reasonable efforts to locate and return it.

12. Private tours, events and multiple-vehicle bookings

Private tours, events and bookings of more than one vehicle may have separate quotes, deposits, itineraries and cancellation terms. These will be confirmed in writing before you pay. Where nothing different is agreed, these Terms & Conditions apply.

13. Cancellations by Mr Maxi Cab

If we have to cancel or cannot provide the service (for example vehicle breakdown, driver unavailability or safety concerns), we will tell you as soon as possible and offer an alternative arrangement or a full refund of amounts paid for the cancelled service.

14. Complaints and customer support

Contact us at mrmaxicab2023@gmail.com or +64 204555000 with your booking details. We will acknowledge your complaint promptly and aim to resolve it fairly and quickly.

15. New Zealand law

These Terms & Conditions are governed by New Zealand law. Nothing in them removes or limits your rights under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or other applicable New Zealand law.

16. Changes to the terms

We may update these Terms & Conditions from time to time. The version published when you confirm your booking applies to that booking.

See also our Privacy Policy.